Dear Ken --
I must have had 3/4 of your workforce at my home over the past two days -- and I can't tell you how reassuring it was to have such professional workers after my horrible Sunday! You should be called TLC instead of TTC.
I have some JPEGs that show what an incredible job they did on my new furnace. It's gorgeous…I wish I had thought to shoot the old one for comparison's sake before it was removed. Heck, I'd have loved to shoot it with ammunition. Scott asked me to send them to you and he can point out some of the repairs to the existing ducts etc.
Please thank all your team for their wonderful work and their efficient service to a shell-shocked and extremely grateful customer!
Anne
Anne E. Bentley
Massachusetts Historical Society
1154 Boylston Street
Boston MA 02215-3695
December 22, 2008
Dear Mr. John Ambrosino,
I thank Total Temperature Control for prompt, expert service. I commend Mary and Marcie for courtesy and understanding. Technician Stephen D. deserves highest recognition for devotion and attention to detail.
On December 18, 2008 he responded promptly to determining the cause of no heat. Coming up to my apartment he assured me a senior citizen, he would not leave until all the heat would come up to my apartment.
After several hours inspecting numerous wires in the boiler room of the building, Stephen was able to fix the right wire that sent the heat to my apartment.
We recommended that the maintenance company of the building be charged for his hours of service and parts to the building. I had previously paid them for service and parts in my apartment.
Again thanks to Total Temperature Control for reassuring my peace of mind.
Sincerely,
David Silverstein
November 25, 2008
John,
It is rare that I can say I enjoyed a building project. The way you and your company approached this work made it an enjoyable experience.
Thank you.
The boiler and domestic hot water system Total Temperature Control installed in my home is working just as you described it would. My family and I are very pleased with its performance. Please accept my appreciation for such commendable work. I am happy to provide a reference, if ever you may choose to ask for one from me.
I enjoyed meeting you and perhaps you, Bill, and I will cross paths again.
Sincerely,
Robert E.
Ipswich, MA
Just a note to tell you how pleased we were with the performance of your installation team Fri 11/7, as they put in place a new heating/cooling system in our condo, in Cambridge. They wasted no time, worked together very well, were kind enough to explain to us what they were doing, had a great attitude ("If it was easy, anybody could do it"), and remarkably did not utter a single 4 letter word (at least that we heard). Brian seemed a master of all trades, especially the sheet metal work. He was very ably assisted by Matt, Paul, Keith, and Mike the crane guy. And we were glad you stopped by.
Due to unseasonably warm weather we have not yet tested the performance of our new heat pump, but were delighted at the quality of the work performed by you and your men. Please extend our thanks to everyone for us.
Best wishes,
Fred & Charlotte
Great news Morgan.
I had TTC in my unit today, doing the preventative maintenance special that they offered.
The tech was very professional and personable.
Very positive experience.
A note to Morgan, a Property Manager at the Crowninshield Management Corp., Peabody, MA from a tenant
I just had 2 new boilers and 2 Rinnai tankless water heaters installed. From Steve and his crew to Jack and Tom one word can describe your staff: Outstanding!! That includes Marcie of your office staff as well. All are courteous, attentive and very efficient.
As a Disabled Veteran, I use your company for all my plumbing, heating and AC needs. Jonathan has even installed an ADA toilet, new bathroom faucet and a kitchen disposal for me. From simple to complex everyone is great to work with and they all treat my home with the utmost of care.
Please thank your entire team of professionals! It is such a pleasure to have them available when the need arises.
Brad M.
Dear Mr. Ambrosino:
I want to thank you for honoring the warranty on my Ductless Air Conditioning unit that was Installed last August, 2008 by Aspen Heating & Cooling.
After several visits and hours of investigation, your technician Scott was finally able to diagnose the leak and to repair it on Wed Sept 3.
Through it all, Scott was polite, careful, neat and respectful in every way. He is a great asset to your company because he represents you very well. He kept me informed as I asked questions and kept a positive attitude that we would resolve the problem.
I also appreciate the help from Marcy in the office who was always very helpful when I've called to request service. I am hopeful that the problem is resolved and the unit will give me years of good service.
If you ever need any customer recommendations for your company, I would be very happy to attest to the competency and responsiveness of Total Temperature Control management and employees.
Kay P.
Marblehead, MA
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